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Some system events are too critical and complex to be handled automatically and require human intervention. In these cases, it is essential to make monitoring personnel aware of a problem as soon as possible .This ensures that the problem is resolved before it becomes critical.
Event24X7’ "Notification Center", advanced technology has a two way communication capabilities, enabling the operator team to receive messages from the system (E.g. Assign a problem to an operator) as well as to send feedback to the system E.g. taking ownership of a specific problem.
If required the system can escalate the alert and also is capable of automatically defining the problem as "Closed" once resolved.
